Terms & Conditions

Terms & Conditions

Anchor Table Restaurant

Effective Date: April 1, 2026

Introduction

Welcome to Anchor Table Restaurant. These Terms & Conditions govern your use of our website and services, including online food ordering, delivery, and pickup.

By accessing or using our website, you agree to be bound by these Terms.

Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing orders
Use the website only for lawful purposes
Not misuse or attempt to disrupt our services

We reserve the right to refuse service if these terms are violated.

Orders & Acceptance

All orders are subject to availability and confirmation
Once an order is placed, you will receive confirmation via phone, email, or SMS
We reserve the right to cancel or refuse any order at our discretion

Pricing & Payments

All prices are listed in Kenyan Shillings (KES)
Prices may change without prior notice
We accept payments via:
- Mobile Money (e.g., M-Pesa)
- Cash on Delivery (where applicable)
- Online payment methods

Payment must be completed before or upon delivery, depending on the selected method.

Delivery & Pickup

Delivery times are estimates and may vary due to traffic, weather, or demand
Customers must provide accurate delivery details and be available to receive the order
Pickup orders must be collected within the agreed time

We are not responsible for delays caused by incorrect information provided by the customer.

Cancellations

Orders can only be canceled before preparation begins
Once preparation has started, cancellations are not allowed

Please refer to our Refund & Returns Policy for more details.

Refunds & Complaints

Refunds and replacements are handled in accordance with our Refund & Returns Policy.

If you have any problems with your order, please contact us immediately.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Anchor Table Restaurant and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect or consequential damage arising from the use of our services
Our liability is limited to the value of the order placed

Third-Party Services

We may use third-party services (e.g., payment processors, delivery partners). We are not responsible for their actions, but we work with trusted providers.